Regulatory Bodies - Contact Details
For complaints related to financial advice or intermediary services:
Ombudsman for the Financial Advisory and Intermediary Services Act (FAIS Ombud):
- Physical Address: 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010
- Tel: +27 12 762 5000
- Email: [email protected]
- Website: www.faisombud.co.za
The Financial Sector Conduct Authority (regulator for financial services):
- Contact centre: 0800 20 37 22
- Email: [email protected]
- Website: www.fsca.co.za
For Custody related complaints:
Regulator for financial securities (all trade and settlement related complaints):
- Email address: [email protected]
- Website: www.strate.co.za
For Banking related complaints:
National Financial Ombud Scheme of SA
- 110 Oxford Road Rosebank, Johannesburg, 2196
- Tel: 0860 800 900
- WhatsApp : +27 66 473 0157
- Email: [email protected]
- Website: https://nfosa.co.za/
The National Credit Regulator
- Tel: +27 11 554 2700 / 0860 627 627
- Email: [email protected] ·
- Website: www.ncr.org.za
For data privacy related complaints:
The Information Regulator
- Tel: 010 023 5200
- Email: [email protected]
- Website: www.inforegulator.org.za
For consumer related complaints:
The National Consumer Commission (body put in place under the Consumer Protection Act)
- Tel: +27 12 428 7000
- Email: [email protected] ·
- Website: www.thencc.gov.za