Standard Bank CIB supports CCI Global in transformational CX and BPO transaction

CCI Global operates in a highly competitive customer experience and business process outsourcing environment, serving global brands that demand reliable, scalable and technology enabled customer engagement from multiple locations. The company faced an opportunity to accelerate growth by combining with Startek, forming a top ten global platform with Africa positioned as a central delivery hub. 

Our collaboration began with a shared understanding of CCI’s long term vision: to expand its operational footprint, enhance capability, and elevate Africa’s role in the global CX value chain. As financial adviser and mandated lead arranger, we structured a business combination and a consolidated financing package that brings together the capital requirements of the combined CCI and Startek businesses. This builds on years of partnership in which we have supported CCI through multiple growth phases — from its origins in Durban to its multi-country presence across South Africa, Kenya, Rwanda, Ethiopia, Egypt, Ghana, and Botswana. 

The impact of this transaction extends beyond operational scale. Through CCI’s CareerBox programme, the group has directly impacted 300,000 lives, indirectly improved 1.25 million more, and accelerated youth employment with two thirds female representation in training placements. These outcomes reinforce the role of Africa as a talent hub capable of delivering high quality, technology enabled services to global clients.
 
This transaction strengthens CCI’s footprint, enhances its competitiveness, accelerates its growth trajectory , and supports broader socioeconomic development — aligning with our objective of enabling businesses of African origin to lead confidently on the global stage.