Corporate and Investment

Regulatory Bodies - Contact Details

For complaints related to financial advice or intermediary services:

Ombudsman for the Financial Advisory and Intermediary Services Act (FAIS Ombud):

  • Physical Address: 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010
  • Tel: +27 12 762 5000
  • Email: [email protected]
  • Website: www.faisombud.co.za

The Financial Sector Conduct Authority (regulator for financial services):

For Custody related complaints:

Regulator for financial securities (all trade and settlement related complaints):

For Banking related complaints:

National Financial Ombud Scheme of SA

  • 110 Oxford Road Rosebank, Johannesburg, 2196
  • Tel: 0860 800 900
  • WhatsApp : +27 66 473 0157
  • Email: [email protected]
  • Website: https://nfosa.co.za/

The National Credit Regulator

  • Tel: +27 11 554 2700 / 0860 627 627
  • Email: [email protected] ·
  • Website: www.ncr.org.za

For data privacy related complaints:

The Information Regulator

For consumer related complaints:

The National Consumer Commission (body put in place under the Consumer Protection Act)