Regulatory Bodies - Contact Details

For complaints related to financial advice or intermediary services:

Ombudsman for the Financial Advisory and Intermediary Services Act (FAIS Ombud):

• Physical Address: 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010
• Tel: +27 12 762 5000
• Email: [email protected]
• Website: www.faisombud.co.za

The Financial Sector Conduct Authority (regulator for financial services):

• Contact centre: 0800 20 37 22
• Email: [email protected]
• Website: www.fsca.co.za

 

For Custody related complaints:

Regulator for financial securities (all trade and settlement related complaints):

• Email address: [email protected]
• Website: www.strate.co.za

 

For Banking related complaints:

Ombudsman for Banking Services (“OBS”)

• OBS Call Centre: 0860 800 900
• Tel : +27 11 712 1800 · Email: [email protected]
• Website: www.obssa.co.za

For Credit related complaints:

The Credit Ombudsman

• · Call centre: 0861 662 837
• · Email: [email protected]
• · Website: www.creditombud.org.za

The National Credit Regulator

• Tel: +27 11 554 2700 / 0860 627 627
• Email: [email protected] ·
• Website: www.ncr.org.za

For data privacy related complaints:

The Information Regulator

• Tel: 010 023 5200
• Email: [email protected]
• Website: www.inforegulator.org.za

For consumer related complaints:

The National Consumer Commission (body put in place under the Consumer Protection Act)

• Tel: +27 12 428 7000
• Email: [email protected] ·
• Website: www.thencc.gov.za